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• Activities and Societies: Reported on the Interpersonal Aspects of Medical Care. This Internship was Completed at Massachusetts General Hospital, Fruit Street, Boston Ma. Conducted A Patient Satisfaction Survey for the Nessel Cancer Center. Surveyed 100 Cancer Center Patients. Adapted and Customized the Picker Institute'S &Quot;Through the Patient'S Eyes&Quot; Survey Instruments and Research Methodology. Reported Results to Management with Recommendations to Improve on the Quality of Care Provided.Designed and Delivered Patient Satisfaction Survey at Massachusetts General Hospital (Mgh) from Oct 1993 - may 1995 Reported Results To: Barbara L Smith, Md, Phd, Facs Director of the Comprehensive Breast Health Center. Jon Mello, Preceptor and Project Manager Representing the Department of Nursing at Mgh
• Activities and Societies: Nha Certified Billing and Coding Specialist (Cbcs) 2010master Certificate, Medical Coding and Billing 556 Hour, Instructor-Led Hands-On Training in Icd 9 CM 2010 Coding, Cpt-4 Coding, Surgical and Non- Surgical Procedures, Medical Claims and Processing, Medical Billing, Medical Terminology, Pharmacology, Medical Law and Ethics, Pathophysiology-Human Diseases and Medical Administrative Procedures
• Activities and Societies: Computing Technology Industry Association, (Comptia) A+ Certification Cambridge, MA Microsoft Certified Systems Engineer Program, (Mcse) Woburn, Mamicrosoft Systems Engineer
• Best Practices, Multi - Modal Treatment Interventions, Cognitive Behavioral Psychology, Relapse Prevention.
• Manager of Small Businesses in Albany, NY